Shipping and Returns

Can I return the artwork I purchased? All sales of original artwork are final. Artwork may be returned to my studio but all costs to do so, are the responsibility of the customer wishing to return the work.

My artwork arrived damaged OR was not delivered OR was lost OR was stolen from my doorstep. Is this something you can help with? Lauren Brumbach Fine Art LLC is not liable for any mishandling or failed delivery by the shipping service (USPS or UPS, domestically or internationally), and we are not liable for any damage incurred post-delivery. I work hard to package each order with care in sturdy flat mailers and boxes so that it arrives undamaged, and I suggest you handle your new artwork with care when framing and stretching. Please be kind when reaching out and remember that I do not run the post office or UPS, and I have no control over the treatment of your package in transit.

That being said, this is how I typically handle situations that fall outside of my control:

Damaged Print: If your print is damaged in transit I am happy to handle this on a case by case basis with individual collectors who are able to provide details and documentation of the damage. Creasing and bends can usually be flattened. Collectors may be asked to file a claim with the shipping service. All prints are shipped with insurance included. If the order is a complete loss and I offer a reprint, I ask that you return the print to my studio, either in the original packaging or in sturdy packaging purchased at your local post office. Collectors are responsible for shipping costs for replacement prints. As I get each print created on demand for every order, I also ask that the collector pay the cost of goods sold (COGS) price for the reprint. We are unable to replace any prints damaged after delivery for free, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing and stretching.

Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. We are unable to replace any print order for free if the shipping address is incorrect. If the shipping address was correct, we encourage collectors to file a claim with the carrier.

Shipping costs include the cost to ship and handling services. This includes packaging material and added shipping insurance that ensures the safety of your original artwork and print reproductions.

Please email Lauren@Laurenbrumbach.com if you have any questions about your order, and I will work with you to sort out any issues.