Shipping and Returns

Can I return the artwork I purchased? All sales of original artwork are final.

My artwork arrived damaged OR was not delivered OR was lost OR was stolen from my doorstep. Is this something you can help with? Lauren Brumbach Art & Design is not liable for any mishandling or failed delivery by the shipping service (USPS or UPS, domestically or internationally), and we are not liable for any damage incurred post-delivery. We work hard to package each order with care in sturdy flat mailers and tubes so that it arrives undamaged, and we suggest you handle your new artwork with care when framing and stretching. Please be kind when reaching out and remember that we do not run the post office or UPS, and we have no control over the treatment of your package in transit.

That being said, this is how we typically handle situations that fall outside of our control:

Damaged Print: If your print is damaged in transit we are happy to handle this on a case by case basis with individual collectors who are able to provide details and documentation of the damage. Creasing and bends can be flattened. Collectors may be asked to file a claim with the shipping service. If the order is a complete loss and we offer a reprint, we ask that you return the print to my studio, either in the original packaging or in sturdy packaging purchased at your local post office. Collectors are responsible for shipping costs for replacement prints. We are unable to replace for free any prints damaged after delivery, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing and stretching.

Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. We are unable to replace any print order for free if the shipping address is incorrect.

Shipping costs include the cost to ship and handling services. This includes packaging material that ensures the safety of your original artwork and print reproductions.

Please email Lauren@Laurenbrumbach.com if you have any questions about your order, and I will work with you to sort out any issues.